Marketing Operations Manager

POSITION SUMMARY

We are seeking a highly strategic, execution-focused Marketing Operations Manager to lead marketing operations with a strong emphasis on enterprise project management, cross-functional collaboration, and team leadership. This role is responsible for driving the planning, execution, and governance of complex marketing initiatives, establishing scalable operational processes, and ensuring projects are delivered on time, within scope, and aligned with business priorities in a regulated medical device environment.

The ideal candidate is an experienced people leader with outstanding communication and stakeholder management skills who can influence across functions, build high-performing teams, and bring clarity, organization, and accountability to complex initiatives. They thrive in fast-paced environments, balance strategic thinking with hands-on execution, and consistently deliver results through disciplined project management and operational excellence.

ESSENTIAL FUNCTIONS OF THIS POSITION:

• Lead the development, implementation, and continuous improvement of marketing operations processes, systems, and workflows to increase efficiency, scalability, and operational excellence.
• Direct end-to-end project management for complex, cross-functional marketing initiatives, including product launches, integrated campaigns, commercial programs, and strategic business initiatives.
• Develop and manage comprehensive project plans, timelines, resource allocation, budgets, and risk mitigation strategies to ensure successful project execution.
• Establish and champion project management standards, governance, methodologies, and best practices to drive consistency, transparency, and accountability across the marketing organization.
• Serve as the primary liaison between Marketing, Product Management, Sales, Clinical, Regulatory, Legal, Quality, IT, and external agency partners, ensuring clear communication and alignment throughout the project lifecycle.
• Partner with Regulatory, Legal, and Quality teams to ensure all marketing materials and activities comply with applicable FDA, MDR, and corporate policies and procedures.
• Drive project execution by proactively identifying risks, resolving issues, managing dependencies, and ensuring initiatives are delivered on time, within scope, and within budget.
• Lead, coach, and develop the Marketing Operations team, fostering a culture of collaboration, accountability, continuous improvement, and high performance.
• Develop resource and capacity plans to effectively prioritize work, balance workloads, and align team efforts with strategic business priorities.
• Manage relationships with external agencies, vendors, and business partners, including scope management, performance evaluation, and budget oversight.
• Identify opportunities to streamline processes, improve collaboration and implement operational efficiencies that enhance marketing effectiveness.
• Provide regular project status updates, executive presentations, and strategic recommendations to senior leadership, proactively communicating risks, milestones, and

QUALIFICATIONS:

• Bachelor's degree in Marketing, Business Administration, Communications, Journalism, or a related field required
• Minimum of 8 years of progressive experience in marketing operations, project management, marketing communications, or commercial operations, preferably within the medical device, healthcare, life sciences, or another highly regulated industry.
• Minimum of 3 years of experience leading, developing, and coaching high-performing teams in a fast-paced, cross-functional environment.
• Demonstrated success leading complex, cross-functional marketing initiatives from planning through execution, ensuring projects are delivered on time, within scope, and within budget.
• Strong project management expertise, including resource planning, prioritization, risk management, budgeting, and stakeholder communication.
• Proven ability to build collaborative relationships and influence cross-functional partners, including Marketing, Product Management, Sales, Clinical Affairs, Regulatory, Quality, Legal, IT, and external vendors.
• Excellent written, verbal, and presentation communication skills, with the ability to communicate effectively at all levels of the organization.
• Experience developing and improving operational processes, project governance, and workflow efficiencies that support scalable marketing execution.
• Working knowledge of FDA, MDR, and other regulatory requirements governing marketing communications within the medical device or healthcare industry.
• Experience managing marketing technologies, project management platforms, and digital asset management systems is preferred.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a dynamic environment.
• Demonstrated ability to lead through ambiguity, drive organizational alignment, and foster accountability across cross-functional teams.
• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Teams, and project management software such as Workfront, Monday.com, Smartsheet, Asana, or similar platforms.
• Ability to travel up to 20%

OTHER REQUIREMENTS:

• Ability to regularly walk, sit, or stand as needed
• Ability to occasionally bend and push/pull as needed
• Ability to pass pre-employment drug screen and background check

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